Virtual Reception Services
Your Business, Always Answered: Professional Virtual Receptionists
Missing leads due to unanswered calls? Elevate your customer experience, reclaim your time and stay focused on what matters most while we seamlessly manage and schedule your incoming inquiries.
Why choose Dream Admin's Award-Winning Bookkeeping Service
100% Australian-Based Team
Our team is local, experienced, and fully aligned with Australian business standards, providing you with the quality service you expect and deserve.
Seamless Extension of Your Business
We represent your brand with professionalism and a thorough understanding of your operations. Our team works as an extension of yours, seamlessly utilising your tools, integrations, and processes to ensure a cohesive and efficient collaboration.
Award-Winning Service
Dream Admin was honoured as the 2024 business service champion at the Australian Small Business Champion awards, recognising our dedication to excellence and client satisfaction.
Services
Whether you need 2 hours of support or up to 15 hours a week with a virtual receptionist to hand FAQS, enquiries, leads and appointments, we have the perfect solution.
Our flexible Virtual Reception packages include:
Answering and actioning
Taking a message and sending it to you via email or text
Making outgoing calls
Transferring calls
Filling in online client enquiry forms
Providing high level customer service to your clients
Taking a job booking and scheduling into your choice of software
Diary management and scheduling
Taking and processing incoming payments
Administration and coordination support
Email inbox management
Diary management
Submitting compliance documentation
Attending to customer enquiries
Scribing services and preparation of meeting minutes
Creating and sending invoices
Utilisation of third-party software
Scheduling jobs
Quote follow-ups
Organising, scheduling and preparation for meetings
Setting up new clients
Creating and sending quotes
Coordination of travel and accommodation
Completing online booking form on behalf of the caller
Directing callers to best assist their needs
Following procedures based on the business's requirements
Packages
Ready to Streamline Your Business with an Award-Winning Team?
TD
Tristan Dodds
We reached out to Dream Admin Services at the last minute, and we were pleasantly surprised by their exceptional service. Despite the urgency of our request, they effortlessly assisted us and efficiently monitored our phones. Their professionalism and responsiveness truly exceeded our expectations. We highly recommend Dream Admin Services to anyone seeking reliable and trustworthy administrative support. Thank you for your outstanding assistance!
SY
Stacey Yeadon
We couldn’t be happier with Dream Admin! Their professionalism and friendly attitude shine through in every task they handle for us. They have taken the time to understand our business as well as we do, which has greatly improved our workflow.
Dream Admin’s pricing is unbeatable for the amount of work they cover. Their dedication, efficiency, and personalized service make them an invaluable part of our team. We highly recommend Dream Admin for exceptional administrative support!
WW
Wrap Wise
Wrap Wise Highly recommends Dream Admin Services!! like every small business, we were extremely nervous to expand our office team, but luckily one of our good clients mentioned we should get in touch with Dream Admin as they handle all of their inquiries, and their clients had nothing but amazing feedback every time, so we got in touch and after a brief discussion of the options we were so happy we took the leap.
Frequently Asked Questions
Can I customise how calls are handled?
Yes, you can personalise instructions for call handling, message taking and client interactions to ensure seamless representation of your brand
How much does the service cost?
Choose between 2-15 hours of support per week or per month, with packages ranging from $150 – $975 + GST. Contact us to discover which package will fit your needs and budget.
Is Dream Admin’s team based in Australia?
Yes, our team is 100% Australian-based to ensure quality service, local knowledge, and alignment with Australian Business standards.